Are you using free version?
Hey there! Let’s solve some problems together. As per WordPress guidelines , if you are using a free version, please write down your issue/query/question on respective plugin forum. It help other users as well to solve their issues.
Are you using premium version?
We’ve created helpful resources to better inform our users on what to expect, how things work, and how to solve unexpected problems. Before sending us a support mail, please review the following resources to see if any of them meet your immediate needs.